Although Gibraltar is a member of the European Union it is not so for Customs purposes.

As a result all mail items (Letters, Packets, Parcels, EMS) which contain merchandise, goods or other items will need a Customs Declaration form.

Customers wishing to send items weighing over 1Kg are now required to complete the online declaration form in order to facilitate customs clearance. Click here.

This applies to all destinations world-wide including the UK and all countries in the EU. Similarly, all postal items received in Gibraltar containing merchandise, other goods or items must have a customs declaration affixed. Documents, periodicals, magazines, personal letter correspondence are exempt and do not require a declaration. Note- If in doubt use a customs declaration form.

There are two types of Customs Declaration Forms for postal use, a CN22 and a CN23. Both are available free of charge from any post office counter.

CN22 is used for goods in Small Packets providing brief description of contents.
CN23 is used for goods in Larger Packets or Parcels providing a detailed description of contents.

CN22 Example:

CN23 Example (Commercial use only):

Parcels and EMS items should include the phone number of the recipient on the postal (multi-ply) form or inside the wrapping in the event the item is opened for official purposes.

Commercial Parcels and EMS items should include the phone number of the recipient in a plastic pouch on the outside of the packaging together with three original copies of the commercial invoice to facilitate customs clearance at the country of destination.